Widerrufsrecht

Last Updated: August 11, 2026
This Return and Refund Policy is formulated in full compliance with the German Civil Code (BGB), German Consumer Protection Law, and EU Distance Selling Directives, applicable to all online orders placed with Anellae by customers in Germany and the European Economic Area. All statutory consumer rights under German law take precedence over store voluntary policies and cannot be waived or restricted.

1. Statutory 14-Day Cooling-Off Right (Widerrufsrecht)

In accordance with §312g BGB, you have an unconditional statutory right to cancel your order or return purchased goods within 14 calendar days without providing any reason. The official cooling-off period starts on the day you physically receive the goods. This legal right applies to all standard online retail transactions and cannot be excluded by merchant terms.

2. Valid Return Conditions

To qualify for a full refund under the statutory cooling-off right, returned items must be unused, undamaged, unwashed, complete with original tags, intact packaging and matching accessories, and maintained in fully resalable condition. Customers are responsible for proper preservation of goods during the return period.

3. Statutory 24-Month Warranty Rights

Under German statutory warranty provisions, goods that are defective, damaged upon delivery, inconsistent with product descriptions or unfit for intended use are eligible for free repair, replacement, partial refund or full refund. These legal warranty rights are valid for 24 months from delivery and are completely independent of the 14-day cooling-off period.

4. Voluntary Extended Return Service

Beyond your mandatory statutory 14-day legal right, Anellae provides a voluntary extended return window for eligible items as an additional customer benefit. This voluntary service does not replace, limit or reduce your legal consumer rights under German BGB and EU law.

5. Return Shipping Cost Allocation

For customer-initiated returns under the cooling-off period, the customer shall bear the return shipping costs in accordance with §357 BGB. For defective, wrong-shipped, damaged or non-compliant goods caused by our operational error, we will fully cover all return shipping fees and processing costs.

6. Refund Processing Procedure

After receiving and inspecting your returned goods, we will initiate the refund process within a reasonable period as required by German consumer law. All refunds will be returned strictly to your original payment method. The final fund arrival time depends on the processing cycle of your European financial institution.

7. Legally Excluded Return Items

In accordance with German consumer law, personalised custom products, sealed hygiene products once opened, and final-sale marked items are excluded from the 14-day unconditional return right. Statutory warranty rights for product defects remain fully applicable to these exempt items without limitation.