Versand

Last Updated: August 11, 2026
This Shipping Policy applies to all orders on www.anellae.com, fully compliant with German Digital Services Act (DDG), German E-Commerce regulations and EU distance selling transparency requirements.

1. Order Processing Time

All orders require 1–3 working days for sorting, packaging and dispatch preparation. Working days exclude Saturdays, Sundays and official German public holidays. Orders placed after the daily official cutoff time will be processed on the next valid working day.

2. Delivery Coverage

We provide reliable, traceable delivery services covering all regions of Germany and major European Union countries. We cooperate with professional German logistics providers and certified EU cross-border courier partners to ensure standardised, safe and efficient delivery.

3. Estimated Delivery Time

  • Domestic Germany: 2–4 working days
  • European Union neighboring countries: 4–7 working days
All delivery times are estimated for reference only. Delays may occur due to logistics peak seasons, extreme weather conditions, public holidays, customs clearance procedures or incomplete customer address information.

4. Pricing & Shipping Fees

All product prices and checkout fees are displayed in Euro (EUR), including statutory German VAT. All shipping costs are clearly displayed at checkout in compliance with German pricing transparency regulations. No hidden fees, additional surcharges or undisclosed charges will be applied during checkout.

5. Order Tracking Service

Once your order is successfully dispatched, you will receive an official shipping confirmation email containing a unique tracking number. Tracking information will be updated on the carrier’s official system within 24–48 hours after dispatch.

6. Delivery Address Responsibility

Customers are solely responsible for providing complete, accurate German or European delivery addresses and valid postal codes. We are not liable for lost, delayed or misdelivered parcels caused by incorrect or incomplete customer-provided address information.

7. Undelivered & Returned Parcels

Parcels returned to our warehouse due to delivery failure, customer refusal, invalid addresses or missed delivery attempts will incur additional reshipping fees payable by the customer, unless the delivery failure is caused by our operational error.

8. Damaged & Lost Shipments

If your parcel arrives damaged, defective or is confirmed lost during transportation, please contact our support team promptly. We will assist with carrier claim procedures and provide compliant remedies in accordance with German consumer protection law and EU e-commerce rules.